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FIELD SERVICE
MANAGEMENT
Office
Equipment
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Office equipment companies are typically manufacturers as well as provide service
and maintenance of all office equipment such as photo copiers, fax machines etc.
They usually enter into an annual maintenance contract with client companies for
jobs that are of two types
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Standard repetitive jobs - Carrying out a general service every month.
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Adhoc services - Services rendered on request for eg. toner change, paper jam and
other such related problem fixing areas.
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OptiMate puts in place systems help in the servicing process from one end to the
other. The system allows acceptance of service requests and helps in planning and
scheduling of jobs taking into consideration service level agreements, agreed response
times and hundreds of other parameters including skill requirement, traveling times
and schedules, resource cost, resource availability and calendar, equipment requirements,
spares and consumables, and tools.
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It facilitates monitoring of the progress of the undertaken service, maintenance
of client details and preparation of necessary invoices.
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Features in a nutshell
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Maintain Clients and contracts
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Maintain Service Equipment details
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Accept requests
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Plan requests and preventive maintenance
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Schedule and Optimize
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Maintain and track service history by equipment, equipment type, model
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Maintain and track service history by client
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And much more
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Refer the download section for detailed feature lists and domain
specific scenarios.
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To find out how we can help you implement KOM7 products to your
workforce just click here.
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