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FIELD
SERVICE MANAGEMENT
Office
Equipment
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Office equipment companies
are typically manufacturers as well as provide
service and maintenance of all office equipment
such as photo copiers, fax machines etc. They
usually enter into an annual maintenance contract
with client companies for jobs that are of two
types
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Standard repetitive
jobs - Carrying out a general service every month. |
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Adhoc services -
Services rendered on request for eg. toner change,
paper jam and other such related problem fixing
areas. |
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OptiMate puts in place
systems help in the servicing process from one end to
the other. The system allows acceptance of service requests
and helps in planning and scheduling of jobs taking into
consideration service level agreements, agreed response
times and hundreds of other parameters including skill
requirement, traveling times and schedules, resource cost,
resource availability and calendar, equipment requirements,
spares and consumables, and tools. |
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It facilitates monitoring
of the progress of the undertaken service, maintenance
of client details and preparation of necessary invoices.
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Features
in a nutshell |
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Maintain Clients
and contracts |
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Maintain Service
Equipment details |
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Accept requests |
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Plan requests and
preventive maintenance |
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Schedule and Optimize |
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Maintain and track
service history by equipment, equipment type, model |
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Maintain and track
service history by client |
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And much more |
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Refer
the download section for detailed feature lists and domain
specific scenarios. |
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To
find out how we can help you implement KOM7 products
to your workforce just click here.
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