The telecom industry has become
highly competitive especially after government
deregulation. In today's scenario no business
is complete without instant access to information,
resulting in the Internet boom. All this has led
to an increase in the requirements for telecom
infrastructure. The Telecommunications industry
is highly dynamic with the major industry players
offering a variety of products and services like
higher band width, Satellite communication, IP
Telephony, Wireless networks etc. thus increasing
the service complexity.
As a result of this increasing
complexity and competitiveness there is an inverse proportion
between the increasing customer number and decreasing
cost. Telecom companies need to constantly lay new lines
and links as well as maintain the existing lines. Laying
new lines is a process involving resources at different
levels and different kinds of equipment over a period
of 1-15 days in order to cover new areas and bring connectivity
to more people.
OptiMate
provides the telecom industry the following features
Manage all the service
requirements in one single interface- be it broadband,
Cable, wireless or Satellite communication
Scheduling both
personnel and expensive service equipments to be
used in the service process
Track both contract
based and ad-hoc service calls
Real-time status
of the service process through Internet or Mobile
Devices (PDA , Palm and PocketPC)
Extensive and customizable
Reporting functions
Seamless integration
with existing systems through industry standard
interfaces.
