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FIELD SERVICE MANAGEMENT

Utility

The Utility industry is beginning to feel the heat of deregulation. In the face of cut throat competition the companies are aware of the fact that inefficient service is no longer tolerated. In mission critical segments like energy even a delay by a few minutes in the service of say - a valve malfunction or a pipeline crack can cost millions. Hence the need for an efficient customer service is very much felt in this segment.
  KOM7 provides the only solution that addresses all these service needs of organizations - Energy, water or gas. Traditional service solutions for these industries were just aimed at recording the service calls leaving the scheduling and dispatching to be done manually. Also these solutions cannot handle complex tasks that involve several personnel, need capital service equipments and several other constraints. KOM7 products are specially designed to manage all the nuances associated with today's service needs of these companies. They come with a state of the art scheduler backed by the industry standard algorithms of ILOG. The OptiMate schedule addresses not only the simple business rules but also the most complex scenarios that are common in this industry. It is designed to accommodate last minute changes in the schedule in case of exceptional conditions. The process of dispatching is done on a real time basis with continuous feedback on work status. It can handle contract-based services and ad-hoc service calls in a single interface. The KOM7 products also have extensive reporting capabilities that can provide strategic insights.
   
  Capabilities in a nutshell
 
   Manage all the service requirements in one single interface
  Optimized Scheduling through ILOG's algorithms. Scheduling both personnel and expensive service equipments to be used in the service process
  Track both contract based and ad-hoc service calls
  Real-time status of the service process through Internet or Mobile Devices(PDA , Palm and PocketPC)
  Extensive and customizable Reporting functions
   Seamless integration with existing systems through industry standard interfaces.
   
  Refer the download section for detailed feature lists and domain specific scenarios.
   
 

To find out how we can help you implement KOM7 products to your workforce just click here.
   
 
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