The Utility industry is beginning
to feel the heat of deregulation. In the face
of cut throat competition the companies are aware
of the fact that inefficient service is no longer
tolerated. In mission critical segments like energy
even a delay by a few minutes in the service of
say - a valve malfunction or a pipeline crack
can cost millions. Hence the need for an efficient
customer service is very much felt in this segment.
KOM7 provides the only
solution that addresses all these service needs of organizations
- Energy, water or gas. Traditional service solutions
for these industries were just aimed at recording the
service calls leaving the scheduling and dispatching to
be done manually. Also these solutions cannot handle complex
tasks that involve several personnel, need capital service
equipments and several other constraints. KOM7 products
are specially designed to manage all the nuances associated
with today's service needs of these companies. They come
with a state of the art scheduler backed by the industry
standard algorithms of ILOG. The OptiMate schedule addresses
not only the simple business rules but also the most complex
scenarios that are common in this industry. It is designed
to accommodate last minute changes in the schedule in
case of exceptional conditions. The process of dispatching
is done on a real time basis with continuous feedback
on work status. It can handle contract-based services
and ad-hoc service calls in a single interface. The KOM7
products also have extensive reporting capabilities that
can provide strategic insights.
Capabilities
in a nutshell
Manage all the
service requirements in one single interface
Optimized Scheduling
through ILOG's algorithms. Scheduling both personnel
and expensive service equipments to be used in the
service process
Track both contract
based and ad-hoc service calls
Real-time status
of the service process through Internet or Mobile
Devices(PDA , Palm and PocketPC)
Extensive and customizable
Reporting functions
Seamless integration
with existing systems through industry standard
interfaces.
