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FIELD SERVICE
MANAGEMENT
White
Goods
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As a white goods company, you will be manufacturing, delivering and providing maintenance
of home appliances. Some or all of the delivery and maintenance services may be
outsourced.
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The manufacturing quality has reached a uniformly high quality. Refrigerators and
microwave ovens, for example, from most of the leading makers last for many years.
In such an environment, one of the biggest differentiators is the timeliness of
delivery, level of standard service (Preventive Maintenance) and the quality of
ad hoc service, especially in terms of providing appointments convenient to the
customer, being punctual and ensuring first time fix of problems.
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OptiMate suite can empower you to keep tight control over the quality of your service
in every aspect of your service organization - from keeping track of clients and
their domestic appliances, handling requests, tracking regular services that are
due, automated and optimized scheduling and up-to-date information exchange - resulting
in the highest level of customer satisfaction.
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OptiMate just does not stop there. It also allows you to maintain work completion
details and analyse the performance of the company as a whole, divisions and groups
and even individual resources thereby putting you on the path of continuous improvement.
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OptiMate addresses the needs of every role in your service organization
including the management, sales personnel, help desk, planners, service engineers,
supervisors, and the financial department.
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Features in a nutshell
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Maintenance of clients, their appliances and their service contracts
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Maintenance of service level agreements and guaranteed response times
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Request management and client-friendly appointments
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Planning, scheduling, optimization, routing and dispatching
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Progress monitoring
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Spares tracking
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Analysis and reports
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Refer the download section for detailed
feature lists and domain specific scenarios.
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To find out how we can help you implement KOM7 products to your
workforce just click here.
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