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FIELD
SERVICE MANAGEMENT
White
Goods
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As a white goods company, you
will be manufacturing, delivering and providing
maintenance of home appliances. Some or all of
the delivery and maintenance services may be outsourced.
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The manufacturing quality
has reached a uniformly high quality. Refrigerators and
microwave ovens, for example, from most of the leading
makers last for many years. In such an environment, one
of the biggest differentiators is the timeliness of delivery,
level of standard service (Preventive Maintenance) and
the quality of ad hoc service, especially in terms of
providing appointments convenient to the customer, being
punctual and ensuring first time fix of problems. |
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OptiMate suite can empower
you to keep tight control over the quality of your service
in every aspect of your service organization - from keeping
track of clients and their domestic appliances, handling
requests, tracking regular services that are due, automated
and optimized scheduling and up-to-date information exchange
- resulting in the highest level of customer satisfaction. |
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OptiMate just does not
stop there. It also allows you to maintain work completion
details and analyse the performance of the company as
a whole, divisions and groups and even individual resources
thereby putting you on the path of continuous improvement.
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OptiMate
addresses the needs of every role in your service organization
including the management, sales personnel, help desk,
planners, service engineers, supervisors, and the financial
department. |
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Features in
a nutshell
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Maintenance of clients,
their appliances and their service contracts |
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Maintenance of service
level agreements and guaranteed response times |
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Request management
and client-friendly appointments |
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Planning, scheduling,
optimization, routing and dispatching |
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Progress monitoring |
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Spares tracking |
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Analysis and reports |
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Refer
the download section for detailed feature lists and domain
specific scenarios. |
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To
find out how we can help you implement KOM7 products
to your workforce just click here.
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