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FIELD SERVICE MANAGEMENT

White Goods

As a white goods company, you will be manufacturing, delivering and providing maintenance of home appliances. Some or all of the delivery and maintenance services may be outsourced.

  The manufacturing quality has reached a uniformly high quality. Refrigerators and microwave ovens, for example, from most of the leading makers last for many years. In such an environment, one of the biggest differentiators is the timeliness of delivery, level of standard service (Preventive Maintenance) and the quality of ad hoc service, especially in terms of providing appointments convenient to the customer, being punctual and ensuring first time fix of problems.
   
  OptiMate suite can empower you to keep tight control over the quality of your service in every aspect of your service organization - from keeping track of clients and their domestic appliances, handling requests, tracking regular services that are due, automated and optimized scheduling and up-to-date information exchange - resulting in the highest level of customer satisfaction.
   
  OptiMate just does not stop there. It also allows you to maintain work completion details and analyse the performance of the company as a whole, divisions and groups and even individual resources thereby putting you on the path of continuous improvement.
   
  OptiMate addresses the needs of every role in your service organization including the management, sales personnel, help desk, planners, service engineers, supervisors, and the financial department.
   
  Features in a nutshell
   
 
   Maintenance of clients, their appliances and their service contracts
  Maintenance of service level agreements and guaranteed response times
  Request management and client-friendly appointments
  Planning, scheduling, optimization, routing and dispatching
  Progress monitoring
   Spares tracking
  Analysis and reports
   
  Refer the download section for detailed feature lists and domain specific scenarios.
   
 

To find out how we can help you implement KOM7 products to your workforce just click here.

   
 
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