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3 FRIENDS OF THE FIELD FORCE
 

OptiMate, iSuperWise and OptiMove are the flagship brands of KOM7 and together provide a complete work force management solution for various industries including

 
 
 
 
  Pharma
  Telecom
  Utilities
  White Goods
  Insurance
  Guards and Security
  MRO
   
Refer to the vertical solutions section for detail on the area of your interest
 
 

 

 
  The products result in measurable benefits for the organization.  
     
  Improved customer satisfaction:  
  What more does a client want, than to be serviced on time and in a cost effective manner? KOM7's products not only help you achieve this but allow you to go beyond and delight them. For example when a customer calls in with a complaint, your Servicing person would not just take down the complaint. Your person would be in a position to check the resources at hand and tell the customer, "Alan would be visiting you tomorrow at 10a.m to fix the problem."  
     
 

Optimal customer service at lower cost:

 
     
  You may be employing a person to attend to customer calls, another to prepare proposals, another to track customer trends and know which product is giving the most trouble, many more out there in the field servicing customers…The time, effort and cost that can be saved by integrating these activities using a KOM7 product can be enormous. Field service people can co-ordinate their visits better, be able to give proposals at the site, fix the problems faster…and do so much more. This means you don't just service but delight more customers using a smaller workforce.  
     
 

Lean organization:

 
     
  If you are looking at a leaner organization structure while improving your bottom line then KOM7 is the smart choice. By implementing KOM7 solutions, you can leverage the latest Internet and mobile technologies for greater reach and efficiency. A smaller team results in an easy to supervise workforce, lesser costs and a delighted customer base.  
     
 
Improved utilization of resources:
 
KOM7 solutions are tailored to the needs of your specific industry and enterprise. It has what your service organization needs to take it to the next level. It gives your enterprise the competitive advantage and shows a top-line revenue growth and bottom-line profitability through better management of information, people, assets and cash flow.
 
     
  Resource performance monitoring:  
     
  Let's face it, how often are the business goals put together after hours of deliberation remembered by service managers, schedulers, and field workforce a few months down the line? Do your dispatch centers have information ready at hand about the availability of resources in neighboring geographies or business units? If the answer to any of the questions is no then KOM7 Solutions is the right solution for you. It provides continuity from the strategic decisions made by management months or years in advance, to successful execution in the field on the day of service.  
     
  To find out how we can help you implement KOM7 products to your workforce just click here.  
     
   
     
 
  Optimate | i Superwise | Optimove
 
 
 
    31, Bawa Road, Abhiramapuram, Chennai 600 018. India Ph: 91-44-2499 5510 / 2498 1184 Fax: 91-44-2499 7741