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FRIENDS OF THE FIELD FORCE |
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OptiMate, iSuperWise and OptiMove
are the flagship brands of KOM7 and
together provide a complete work force
management solution for various industries
including
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Pharma |
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Telecom |
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Utilities |
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White Goods |
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Insurance |
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Guards and Security |
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MRO |
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| Refer
to the vertical solutions section for detail on
the area of your interest |
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The products result in
measurable benefits for the organization. |
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Improved customer
satisfaction: |
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What more does a client
want, than to be serviced on time and in a cost effective
manner? KOM7's products not only help you achieve this
but allow you to go beyond and delight them. For example
when a customer calls in with a complaint, your Servicing
person would not just take down the complaint. Your person
would be in a position to check the resources at hand
and tell the customer, "Alan would be visiting you
tomorrow at 10a.m to fix the problem." |
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Optimal
customer service at lower cost:
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You may be employing a
person to attend to customer calls, another to prepare
proposals, another to track customer trends and know which
product is giving the most trouble, many more out there
in the field servicing customers…The time, effort
and cost that can be saved by integrating these activities
using a KOM7 product can be enormous. Field service people
can co-ordinate their visits better, be able to give proposals
at the site, fix the problems faster…and do so much
more. This means you don't just service but delight more
customers using a smaller workforce. |
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Lean
organization:
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If you are looking at
a leaner organization structure while improving your bottom
line then KOM7 is the smart choice. By implementing KOM7
solutions, you can leverage the latest Internet and mobile
technologies for greater reach and efficiency. A smaller
team results in an easy to supervise workforce, lesser
costs and a delighted customer base. |
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| Improved utilization
of resources: |
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| KOM7 solutions are tailored
to the needs of your specific industry and enterprise.
It has what your service organization needs to take
it to the next level. It gives your enterprise the
competitive advantage and shows a top-line revenue
growth and bottom-line profitability through better
management of information, people, assets and cash
flow. |
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Resource performance
monitoring: |
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Let's face it, how often
are the business goals put together after hours of deliberation
remembered by service managers, schedulers, and field
workforce a few months down the line? Do your dispatch
centers have information ready at hand about the availability
of resources in neighboring geographies or business units?
If the answer to any of the questions is no then KOM7
Solutions is the right solution for you. It provides continuity
from the strategic decisions made by management months
or years in advance, to successful execution in the field
on the day of service. |
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To
find out how we can help you implement KOM7 products to
your workforce just click here. |
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