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OptiMate provides a central database,user friendly interface and mobile connectivity for all functions using Netbooks,Notebooks and PDAs.
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OptiMate can be customized , integrated with accounting systems and additional features can be added at low cast
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OptiMate runs on Phones with Windows Mobile
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OptiMate runs on net books , note books and tablet PCs with windows
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OptiMate with browser interface for self service
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Industries Served
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HVAC
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Pharma
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Telecom
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Utilities
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White Goods
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Insurance
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Guards and Security
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MRO
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Refer to the vertical solutions section for detail on the area of your interest
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The products result in measurable benefits for the organization.
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Improved customer satisfaction:
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What more does a client want, than to be serviced on time and in a cost effective
manner? KOM7's products not only help you achieve this but allow you to go beyond
and delight them. For example when a customer calls in with a complaint, your Servicing
person would not just take down the complaint. Your person would be in a position
to check the resources at hand and tell the customer, "Alan would be visiting
you tomorrow at 10a.m to fix the problem."
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Optimal customer service at lower cost:
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You may be employing a person to attend to customer calls, another to prepare proposals,
another to track customer trends and know which product is giving the most trouble,
many more out there in the field servicing customers…The time, effort and cost
that can be saved by integrating these activities using a KOM7 product can be enormous.
Field service people can co-ordinate their visits better, be able to give proposals
at the site, fix the problems faster…and do so much more. This means you don't
just service but delight more customers using a smaller workforce.
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Lean organization:
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If you are looking at a leaner organization structure while improving your bottom
line then KOM7 is the smart choice. By implementing KOM7 solutions, you can leverage
the latest Internet and mobile technologies for greater reach and efficiency. A
smaller team results in an easy to supervise workforce, lesser costs and a delighted
customer base.
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Improved utilization of resources:
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KOM7 solutions are tailored to the needs of your specific industry and enterprise.
It has what your service organization needs to take it to the next level. It gives
your enterprise the competitive advantage and shows a top-line revenue growth and
bottom-line profitability through better management of information, people, assets
and cash flow.
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Resource performance monitoring:
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Let's face it, how often are the business goals put together after hours of deliberation
remembered by service managers, schedulers, and field workforce a few months down
the line? Do your dispatch centers have information ready at hand about the availability
of resources in neighboring geographies or business units? If the answer to any
of the questions is no then KOM7 Solutions is the right solution for you. It provides
continuity from the strategic decisions made by management months or years in advance,
to successful execution in the field on the day of service.
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To find out how we can help you implement KOM7 products to your
workforce just click here.
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