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SUPPORT
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KOM7 Technologies develops customer-centric software and solutions that allow organizations
to deliver extraordinary customer relationships and service. Our processes have
been developed to offer the best of breed solutions, keeping our clients requirements
ever in the forefront. They involve:
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Identify, verify and document the customer's requirements.
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Elaborate on the technological options and make guide our clients in making the
right decisions.
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Prioritize and escalate every client's most important concerns.
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Design and develop the necessary software, either on-site or off-shore or a combination
of both.
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Implement it on-site.
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At KOM7, our support for our customers doesn't just end with the sale. We're here
to help you with every aspect of implementation-from meeting your training needs
to providing professional services and consulting according to your organization's
special requirements. We give you technical support for every question you have
or for any problem you encounter.
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We know that fast, reliable service delivery is critical and that is why we pride
ourselves in getting your service professionals up-to-speed on our Web-based optimization
solutions as quickly as possible. We help with every aspect of your implementation--no
matter how detailed. We'll build a solid relationship with you and provide the following
benefits:
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Train and educate your service, MIS, and IT personnel.
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Maintain and support the system.
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Provide customized professional services and consulting.
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Quickly solve your technical support requirements, no matter how detailed or complex.
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Provide proven help desk and telephone support.
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Resolve problems by high-level conference calls.
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Make on-site visits to your facilities whenever necessary.
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Conduct periodic checks.
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In additionKOM7 TEchnologies maintains a support center that holds software solutions,
frequently asked questions (FAQs), and reported problems along with their solutions
- all of which you can easily access. You can report software problems, receive
phone and Web-chat responses from trained technical service specialists, and obtain
product information. Our local support centers can also help you find solutions.
If you have a technical question please contact our Technical Support department
at the phone numbers below.
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Or Click here to email the KOM7 Technologies support center
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